Refund and Returns Policy
At Handfeetcasting.com customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
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Eligibility for Refunds:
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Refunds are applicable only for defective or damaged products.
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Custom-made or personalized hand and feet casting frames are non-refundable unless damaged during transit.
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Refund Process:
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To request a refund, please contact us within 7 days of receiving your product.
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Send an email to [support email] with your order details and pictures of the defect/damage.
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Once approved, the refund will be processed to your original payment method within 7-10 business days.
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Non-Refundable Items:
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Any items purchased on sale or during special promotions.
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Custom designs where work has already commenced.
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We aim to provide the best quality products, but if you are unsatisfied, our return policy ensures a smooth process.
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Eligibility for Returns:
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Products must be unused, in the same condition as received, and in the original packaging.
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Returns must be initiated within 7 days of delivery.
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How to Return:
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Contact us at [support email] or call [contact number] to initiate the return.
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The return shipping cost will be borne by the customer unless the product was defective or damaged.
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Inspection and Approval:
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
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